Returns as a gesture of goodwill / Right of withdrawal

Goodwill Returns & Right of Withdrawal (B2B)

Transparent information for business customers: As a B2B shop, mag-kabel.de supplies goods exclusively to businesses in accordance with Section 14 of the German Civil Code (BGB). Therefore, there is generally no statutory right of withdrawal. In certain cases, a return on a goodwill basis may be possible – please always enquire in advance.

B2B: business customers only (Section 14 of the German Civil Code (BGB)) No right of withdrawal as a general rule Returns on a goodwill basis only subject to approval Returns must be made with an RMA number

Important to note in advance: Delivery to business customers only

The shop is aimed at the retail, commercial and industrial sectors. Orders are accepted exclusively in the course of a commercial or self-employed professional activity. Business customers generally have no right of withdrawal.

Location / Logistics: MAG GmbH · Vechelder Straße 22 · 38268 Lengede (Lower Saxony) – Braunschweig / Salzgitter / Peine / Wolfenbüttel region.

Email: info@mag-kabel.de Contact

Returns as a gesture of goodwill

If we allow a return without any defect as a gesture of goodwill, fees may apply, for example for storage and handling. A restocking fee of at least 15% of the net value of the goods will be charged.

  • Please enquire in advance, as costs may vary from case to case.
  • Returns are only permitted with express authorisation.
  • The delivery note and/or invoice must be provided.
  • Goods must be returned in perfect condition and in their original packaging.
  • Custom-made items and items not held in stock are excluded from exchange.

How a goodwill return request works in practice

To help us decide quickly whether a goodwill return is possible and under what conditions, please follow this procedure:

1. Submit a request Please provide the item number(s), quantity, delivery note number/invoice number and the reason for the return.
2. Review & goodwill offer We will check whether a goodwill return is possible and inform you of the terms and the estimated costs. The fee is at least 15% of the net value of the goods.
3. Confirm the goodwill offer: If our offer meets your expectations, a brief confirmation by email is sufficient.
4. Receive RMA number Once we have received your confirmation, we will send you an RMA number to ensure your return is clearly identified and processed.
5. Return the goods Please do not return the goods until you have received the RMA number. We can only process unused, undamaged goods in their original packaging and accompanied by the necessary documentation.

Please note: Please do not return any goods without prior authorisation and an RMA number. This will help you avoid delays and unnecessary costs.

Frequently Asked Questions

Why is there generally no right of withdrawal in B2B transactions?

The shop supplies goods exclusively to businesses in accordance with Section 14 of the German Civil Code (BGB). There is generally no statutory right of withdrawal for commercial orders.

What charges apply in the event of a return made as a gesture of goodwill?

Fees may vary depending on the case, for example for handling and storage. A restocking fee of at least 15% of the net value of the goods will be charged.

When will I receive an RMA number?

If we are able to offer you a return as a gesture of goodwill and the terms and conditions set out meet your expectations, a brief confirmation by email will suffice. We will then send you the RMA number for your return.

Can I return the goods straight away?

No. Please do not return the goods until you have received our authorisation and the RMA number. This ensures that the return can be clearly identified and processed promptly.

Which items are excluded from returns?

Custom-made items and items that are not normally held in stock are generally excluded from exchange.

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