Returns as a gesture of goodwill / Right of withdrawal

Goodwill Returns & Right of Withdrawal (B2B)

Transparent information for business customers: As a B2B shop, mag-kabel.de supplies goods exclusively to businesses in accordance with Section 14 of the German Civil Code (BGB). Therefore, there is generally no statutory right of withdrawal. In certain cases, a return may be accepted as a gesture of goodwill – please always enquire in advance.

B2B: business customers only (Section 14 of the German Civil Code (BGB)) No right of withdrawal as a general rule; returns as a gesture of goodwill only subject to approval

Important to note in advance: Delivery to business customers only

The shop is aimed at the retail, commercial and industrial sectors. Orders are accepted exclusively in the course of a commercial or self-employed professional activity. Business customers generally have no right of withdrawal.

Location / Logistics: MAG GmbH · Vechelder Straße 22 · 38268 Lengede (Lower Saxony) – Braunschweig / Salzgitter / Peine / Wolfenbüttel region.

Email: info@mag-kabel.de Contact

Returns as a gesture of goodwill

If we allow a return without any defect as a gesture of goodwill, fees may apply, for example for storage and handling. A restocking fee of at least 15% of the net value of the goods will be charged.

  • Please enquire in advance, as costs may vary from case to case.
  • Returns are only permitted with express authorisation.
  • The delivery note and/or invoice must be provided.
  • Goods must be returned in perfect condition and in their original packaging.
  • Bespoke items and items not held in stock are excluded from exchange.

How a goodwill return request works in practice

To help us decide quickly whether a goodwill return is possible and under what conditions, please follow this procedure:

1. Submit a request Please provide the item number(s), quantity, delivery note number/invoice number and the reason for the return.
2. Review & approval We will check whether a goodwill return is possible and quote the estimated costs. The fee is at least 15% net.
3. Return in original condition Only unused, fault-free goods in their original packaging and accompanied by supporting documents can be processed.

Note: Please do not return any items without prior authorisation – this will help you avoid delays and unnecessary costs.

Frequently Asked Questions

Why is there generally no right of withdrawal in B2B transactions?

The shop supplies goods exclusively to businesses in accordance with Section 14 of the German Civil Code (BGB). There is generally no statutory right of withdrawal for commercial orders.

What charges apply for returns made as a gesture of goodwill?

Fees may vary depending on the case, for example for handling and storage. A restocking fee of at least 15% of the net value of the goods will be charged.

Which items are excluded from returns?

Custom-made items and items that are not normally held in stock are generally excluded from exchange.

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