Goodwill return / Right of withdrawal

Goodwill returns & right of withdrawal (B2B)

Transparent information for business customers: As a B2B shop, mag-kabel.de exclusively supplies businesses in accordance with § 14 BGB (German Civil Code). Therefore, there is generally no statutory right of withdrawal. In certain cases, a return may be possible as a gesture of goodwill – please always enquire in advance.

B2B: only businesses (Section 14 BGB) No right of withdrawal in normal cases Goodwill returns only after approval

Important note: Delivery only to businesses

The shop is aimed at trade, commerce and industry. Orders are only accepted in the exercise of a commercial or self-employed professional activity. Commercial customers generally have no right of withdrawal.

Location/logistics: MAG GmbH · Vechelder Straße 22 · 38268 Lengede (Lower Saxony) – Braunschweig/Salzgitter/Peine/Wolfenbüttel region.

Email: info@mag-kabel.de Contact

Returns on a goodwill basis

If we allow a return without defect as a gesture of goodwill, fees may apply (e.g. storage, handling). A minimum restocking fee of 15% of the net value of the goods will be charged.

  • Please enquire in advance, as costs may vary from case to case.
  • Returns only with express approval.
  • The delivery note and/or invoice must be presented.
  • Goods must be returned in perfect condition and in their original packaging.
  • Custom-made products and items not regularly in stock are excluded from exchange.

This is how a goodwill request works in practice

The following procedure helps us to quickly decide whether and under what conditions a goodwill return is possible:

1) Send request Provide the item number(s), quantity, delivery note number/invoice number and the reason for the return.
2) Review & approval We will check whether a goodwill return is possible and quote the estimated costs (at least 15% net).
3) Return in original condition Only unused, undamaged goods in their original packaging (with receipts) can be processed.

Note: Please do not return goods without prior approval – this will help you avoid delays and unnecessary costs.

Frequently asked questions

Why is there generally no right of withdrawal in B2B?

The shop only supplies businesses in accordance with § 14 BGB (German Civil Code). There is generally no statutory right of withdrawal for commercial orders.

What fees are charged for a goodwill return?

The fees may vary depending on the case (e.g. handling, storage). A minimum restocking fee of 15% of the net value of the goods will be charged.

Which items are excluded from return?

Custom-made items and items that are not regularly in stock are generally excluded from exchange.

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