Frequently Asked Questions about mag-kabel.de

Who can place orders via the mag-kabel.de B2B shop?

mag-kabel.de is aimed exclusively at business owners within the meaning of Section 14 of the German Civil Code (BGB), i.e. commercial customers, companies, freelancers, government bodies and public sector clients.

Orders from consumers as defined in Section 13 of the German Civil Code (BGB) are not accepted via mag-kabel.de.

I am a private customer – where can I buy DINIC products?

Private customers should please place orders via the separate B2C shop www.dinic-shop.de. DINIC products can be ordered there without a business customer account.

How can I contact MAG GmbH if I have any questions?

How do I register as a new B2B customer?

To access the B2B shop, please create a customer account. To do so, please use the B2B new customer registration form .

• Company name and full billing and delivery address
• VAT number within the EU or tax reference number
• Contact details such as email and telephone number for enquiries
• for deliveries to the UK, the required EORI number is also required

Once registration is complete, the customer account is usually ready for use straight away. The final verification of the company details and creditworthiness takes place before dispatch.

How quickly is the account activated?

Provided the details are complete and valid, the customer account can usually be used immediately after registration. You can then place your order directly via the shop.

• Other EU countries: Please provide your VAT registration number before placing your first order.
• UK customers: Please provide the required EORI number.
• New customers outside Germany: The first delivery is always made on a prepayment basis or via PayPal.

What are the benefits of a customer account?

Registered B2B customers can place orders online, view stock levels, track orders and manage their orders via their customer account. For online shop orders, you will also receive the 3% online discount, unless special terms apply.

How does the online ordering process work at mag-kabel.de?

1. Select items and add the desired quantity to your basket.
2. Log in or register as a new B2B customer.
3. Check your billing and delivery addresses, as well as the delivery country.
4. Select your delivery and payment methods.
5. Review your order and submit it.

You will then receive an order confirmation by email.

Is there an online discount in the B2B shop?

Yes. You will receive a 3% discount on the value of goods, excluding VAT, on orders placed directly via the online shop, subject to any exceptions or special conditions.

Can I also place an order by email?

Yes, orders can generally also be placed outside the online shop. Please note that online discounts and discount codes only apply to orders placed directly in the shop.

Are there volume discounts or project-specific terms?

Volume pricing is displayed directly in the shop for many items. For larger projects, roll-outs, framework agreements or OEM supplies, individual terms and conditions can be reviewed.

Can I get a quote for larger quantities or a project?

Yes. For larger quantities, recurring requirements, roll-outs or project-related procurement, you can request a customised quotation.

Please provide, where possible, the item number, quantity, desired delivery date, country of delivery and any special requirements.

B2B Guide → Custom-made products →

Can I schedule an order?

A binding delivery date can be agreed for firm orders up to 6 months in advance. For scheduled orders, please contact order@mag-kabel.de or info@mag-kabel.de.

How much are the postage costs within Germany?

For online shop orders within Germany, parcel delivery via DHL is generally free of charge. You can find details in the Shipping & Payment Terms and Conditions .

How quickly are orders delivered?

Within Germany, items in stock are usually dispatched promptly. For DHL parcel delivery, the transit time within Germany is usually 1–2 working days.

When is delivery by parcel service and when by freight forwarder?

Smaller and medium-sized consignments are usually sent as parcels. Larger, heavy or palletised deliveries may be sent via a freight forwarder.

The most suitable shipping method depends, amongst other things, on weight, volume, destination address and type of goods.

Is there a small-quantity surcharge or a minimum order value?

There is no fixed minimum order value within the EU. However, for orders with a value of up to €40.00, a small-quantity surcharge of €9.00 applies.

For overseas deliveries, a minimum order value of €250.00 net (excluding delivery charges) applies.

What does ‘Overseas: subject to variation’ mean?

This note means that delivery times, shipping methods or availability for deliveries outside Germany may vary depending on the destination country.

What payment methods are available?

• Customers in Germany: Purchase on account is generally possible, subject to verification and approval.
• New customers outside Germany: The first delivery is generally made against advance payment or via PayPal.
• Existing international customers: Depending on the country, credit rating and order history, purchase on account may also be permitted following a individual assessment.

Will I receive an invoice showing VAT?

Yes, you will receive a proper invoice containing all the necessary details. Where applicable, German VAT will be shown.

Why is the VAT registration number important for EU customers?

The VAT registration number is required to correctly verify and process intra-Community supplies. Please ensure you enter the full number in your customer account before placing your first order.

Can I use a different delivery address?

Yes. During the ordering process, you can enter a different delivery address. Please check the following carefully before submitting your order: company name, contact person, street, house number, postcode, town and country of delivery.

How can I tell if an item is in stock?

In the product view, you can see the current status, the stock level in units and, where applicable, notes such as ‘Available: on request’. The B2B shop displays stock levels in real time.

What does ‘Available: on request’ mean?

The item is not currently available from stock as standard or is listed as a special item. Remaining stock, alternative items or the possibility of a new purchase can be checked on a case-by-case basis.

Can I order samples or trial quantities?

For technical testing, sampling or project approvals, suitable items can be ordered in small quantities, provided they are available.

In the case of bespoke items or items not held in stock as standard, samples, pre-production runs or alternatives will be assessed on a case-by-case basis.

What can I do if I need a different length, colour or plug combination?

For many power cables, data cables and adaptors, MAG offers custom-made products and OEM assemblies.

Custom-made products for industry and trade →

How can I avoid ordering errors for recurring project requirements?

For roll-outs, bulk orders and recurring orders, it is worth having a clear internal specification. The item number, length, colour, connector type, technical requirements, packaging and country of use should be specified before placing an order.

B2B guide to procurement →

How do I find the right power cable for my device?

1. Determine the correct country-specific plug for the target market
2. Determine the appliance type according to IEC 60320, for example C7, C13, C15 or C19
3. Select the required length and suitable cross-section
4. Check the cable type, operating environment and any required approvals or test marks

Cable Finder → Power plugs worldwide → IEC 60320 appliance plugs → Power cable cross-sections →

What is the difference between C13, C15 and C19?

C13 is the commonly used ‘cold appliance’ connector for many IT, office and electrical appliances. C15 is a ‘hot appliance’ connector designed for higher temperature requirements. C19 is used for higher-power devices, servers, PDUs and rack environments.

C13, C15 & C17 → C13, C15 or C19? →

What do cross-sectional area and AWG mean for power cables?

The conductor cross-section, for example 0.75 mm², 1.0 mm² or 1.5 mm², is an important characteristic of the cable. AWG is a unit of measurement for conductors used primarily in North America.

For international projects, conductor size, rated values, approval, mains plugs and equipment connections should be checked jointly.

Power cable cross-sectional area → AWG and mm² →

When is a country-specific power cable better than an adapter?

For short-term or mobile applications, a suitable adapter may be a solution. For continuous operation, export, mass-produced devices and professional installations, a properly designed country-specific power cable is often the technically superior solution.

Power cable or adapter? →

What do I need to bear in mind with UK and Type G power cables?

Type G plugs are not only used in the UK. Depending on the target market, different standards, test marks and approvals may apply. A Type G plug that fits mechanically therefore does not necessarily confirm suitability for every Type G target market.

Type G plug – countries, standards & approvals →

Travel adaptor, fitted UK adaptor or conversion plug – what is the difference?

The solutions differ in terms of design, assembly, intended use and potential requirements of the target market. For mass-produced equipment, export and professional applications, the suitable solution should therefore be determined before procurement.

Compare UK and Type G mains adaptors →

When is the ENEC mark a useful certification mark for power cables?

ENEC can be helpful in B2B procurement, supplier approvals or tenders when independent safety certification based on European standards is required.

Whether ENEC, VDE or another certification mark is relevant, must always be assessed on a product- and application-specific basis.

ENEC certification explained →

What is important for Swiss power cables?

For Switzerland, the appropriate CH version should be used, if tenders, company standards or customer requirements explicitly mention Switzerland, CH, Type J or corresponding Swiss requirements.

Swiss power cables explained →

When are halogen-free power cables advisable?

Halogen-free or LSZH cables are particularly useful in situations where, in the event of a fire, low smoke emission and reduced levels of corrosive fire gases are important factors.

Halogen-free power cables / LSZH →

Why isn’t USB-C automatically the same as USB-C?

USB-C primarily refers to the connector shape. Depending on the cable, data rates, charging power, video support and technical specifications can vary significantly.

Choosing the right USB-C cable →

Do I need a special USB-C cable for monitors, docks or fast SSDs?

Often, yes. For monitors, docking stations, fast external SSDs or high charging power, the cable must explicitly support the required functions.

Can a USB-C cable charge, transfer data and output video simultaneously?

Only if the cable technically supports the respective functions. The USB-C connector shape alone does not indicate whether high charging power, fast data transfer or video output are possible.

What is the difference between Thunderbolt and USB4?

Thunderbolt and USB4 may differ in terms of bandwidth, range of functions, compatibility, video output and charging power. The specific application is the deciding factor, for example, a docking station, monitor, storage device or charger.

Thunderbolt or USB4? →

Which network cable do I need – Cat 6A, Cat 7 or Cat 8?

The appropriate category depends on the total length of the network run, the required data rate, the cable length, the existing infrastructure and the intended use. Cat 6A is a practical solution for many traditional LAN applications; Cat 7 and Cat 8 may be suitable depending on the project requirements.

Compare Cat 6A, Cat 7 and Cat 8 → LAN range →

What do U/UTP, F/UTP and S/FTP mean?

These terms describe the shielding configuration of a twisted-pair network cable. Which type is most suitable depends, amongst other things, on the installation environment, potential sources of interference and the overall network cabling.

Choosing the right LAN shielding →

Which patch cable is suitable for PoE, PoE+ or PoE++?

With Power over Ethernet, in addition to data transmission, power requirements, conductor cross-section, cable length, cable construction and installation conditions must also be taken into account. As PoE power increases, the electrical design of the cable becomes even more important.

PoE, PoE+ and PoE++ – Patch cables & AWG →

OM3, OM4 or OS2 – which type of fibre do I need?

OM3 and OM4 are multimode fibres, OS2 is single-mode. The appropriate type depends in particular on the transmission distance, application and existing infrastructure.

Compare OM3, OM4 and OS2 → Fibre-optic range →

LC, SC or ST – which fibre optic connector is the right one?

The correct connector depends on the ports on the equipment, patch panels and existing fibre-optic infrastructure. In addition, the fibre type and, where applicable, the connector polish must be compatible with the existing connection.

Compare LC, SC and ST →

From what quantities do you offer bespoke products?

We generally produce bespoke cable assemblies and OEM solutions from medium-sized production runs, for example, from around 500 units or a corresponding order value.

The actual minimum order quantity depends on the product, mould, certification, packaging and design.

What information is required for a bespoke order?

• Desired cable type and connector combination
• Length, colour, cross-section and sheath material
• Target market and required approvals
• Planned quantity or annual requirement
• Desired packaging and labelling
• Desired delivery date

Custom-made products → Power cable assembly for OEM → Custom-made USB cables →

What types of packaging does MAG offer?

Depending on the product and distribution channel, various types of packaging are available, for example bulk, polybags, promotional cartons, DINIC retail boxes with Euro holes or blister packs.

View packaging types →

Does MAG offer retail solutions for POS and sales areas?

Yes. MAG supports retail customers with solutions for POS, checkout areas, counters, wall displays, shelving units, displays and promotional areas.

Retail and POS solutions →

Are there practical examples of DINIC product presentation at the POS?

Yes. Real-world examples illustrate possibilities for counters, checkout areas, shelving, hook displays and promotional areas. This supports retail customers with product range planning, product presentation and upselling.

DINIC product presentation →

Which packaging is suitable for OEM, storage, shelving or POS?

For OEM, industrial use and direct consumption, a bulk format is often the best option. For warehousing and simple product provision, a polybag may be suitable. For the counter, checkout area, shelving or fast-moving items, retail packaging and promotional solutions are suitable.

Do business customers have a right of withdrawal?

No. As mag-kabel.de supplies exclusively to businesses within the meaning of Section 14 of the German Civil Code (BGB), there is no statutory right of withdrawal as applies to consumer contracts in the B2C sector.

Under what conditions is a return on goodwill possible?

A goodwill return in the absence of a defect is only possible subject to prior express authorisation. A restocking fee may apply.

Bespoke items and items not held in stock as standard are generally excluded from exchange.

How do I proceed in the event of a complaint?

Please send a brief description of the fault, the item number, quantity and – if possible – photographs of the problem to order@mag-kabel.de or info@mag-kabel.de.

Where can I find RoHS, REACH, WEEE and other compliance declarations?

Business customers can find important standard information, declarations, certificates and compliance documents in one place on the page: Information, Forms and Declarations .

Does MAG sign individual supplier forms or customer-specific declarations?

Forms provided by third parties or blanket customer-specific declarations are, as a rule, not signed or separately confirmed. Instead, MAG provides centrally maintained standard information and its own declarations.

Specific, fact-based enquiries can be assessed on a case-by-case basis based on the product in question and its intended use.

What further documentation is available regarding TSCA, Prop 65, PFAS and ISO 9001?

On the central documentation page, in addition to RoHS, REACH and WEEE, further standard information and manufacturer documentation is available, for example on TSCA, California Proposition 65, PFAS, ISO 9001 and social standards.

Documents & Certification →

Are there product-specific data sheets or certificates?

Product-specific documents vary in availability depending on the product, manufacturer and product group. If a specific data sheet, test mark or certificate is required for a tender, approval or technical documentation, please state the item number and intended area of application.

Where can I find the GLN, WEEE, LUCID and company details for MAG GmbH?

GLN, WEEE registration number, LUCID registration number, VAT registration number and other company and contact details are also summarised on the page Information, Forms and Declarations page .

What do I need to know about BIS certification for India?

For certain power cables and deliveries to India, specific BIS requirements may apply. MAG has now produced its first BIS-certified power cables manufactured in India.

Which variants, cable lengths and quantities are available, must still be checked on a product- and project-by-project basis.

Up-to-date information on BIS certification →

What sustainability measures does MAG implement?

MAG focuses, amongst other things, on packaging, logistics, energy consumption and durable products. These include, for example, reducing the use of plastic in retail packaging, paper-based packaging solutions, and energy-efficient lighting in warehouses and offices.

Sustainability & Environmental Protection →

Why do durable cables and suitable packaging make sense from a sustainability perspective?

Cables that are technically suitable and durable can reduce replacement cycles, incorrect orders and unnecessary returns. Packaging suited to the sales and application purpose also helps to effectively coordinate material usage, warehouse handling and product presentation.

How and where do I redeem vouchers or discount codes?

• Vouchers and discount codes can be entered in the shopping basket on mag-kabel.de.
• They can only be redeemed during the specified promotional period.
• The code must be entered before the order is completed. It is not possible to apply the discount retrospectively.
• For scheduled orders with a future delivery date, online discount codes cannot be redeemed.

Is there a product feed for product master data, prices, stock levels and images?

Yes. MAG provides a product feed updated hourly via HTTP download. This includes, amongst other things, product codes, stock levels, prices, descriptions and image URLs.

MAG-ProductList.txt →

Note: Stock levels are displayed with decimal places. A value such as 156.0000 corresponds to 156 items.

For which systems is the product feed suitable?

The feed is particularly suitable where product data, prices, stock levels or image information are to be regularly imported into merchandise management systems, ERP, PIM, internal price lists, marketplaces or partner systems.

Can the product feed be used for our own systems or marketplaces?

The product feed is intended for the structured import of product data into your own systems, price lists, retail management systems, PIM or connected partner systems.

If data is to be used publicly in online shops, marketplaces or catalogues, its use should be agreed with MAG in advance. Direct link to the relevant section