Frequently Asked Questions about mag-kabel.de

mag-kabel.de is aimed exclusively at business customers within the meaning of Section 14 of the German Civil Code (BGB), i.e. commercial customers, companies, freelancers, government bodies and public sector clients.

Orders from consumers as defined in Section 13 of the German Civil Code (BGB) are not accepted via mag-kabel.de.

Private customers should please place their orders via the separate B2C shop at www.dinic-shop.de. There, DINIC products can also be ordered without the need for a permanent business customer account.

MAG GmbH
Vechelder Straße 22
38268 Lengede

Telephone: +49 (0)5344 / 9602-0
Email: info@mag-kabel.de

Opening hours:
Monday to Thursday: 08:00 – 16:00
Friday: 08:00 – 15:00

To access the B2B shop, please create a customer account. To do so, use the B2B new customer registration form.

• Company name and full billing and delivery address
• VAT number within the EU or tax number
• Contact details such as email and telephone number for enquiries
• For deliveries to the UK, please also provide the required EORI number

Once registration is complete, your customer account is usually ready for use straight away. A final check of your company details and creditworthiness will be carried out before dispatch.

Provided the information is complete and valid, the customer account is usually ready for use immediately after registration. You can then place your order directly in the shop.

• Other EU countries: Please provide your VAT number before placing your first order.
• UK customers: Please provide the required EORI number.
• New customers outside Germany: The first delivery is always made on a prepayment basis or via PayPal.

Registered B2B customers can place orders online, view stock levels, track orders and manage their orders via their customer account. For online shop orders, you will also receive the 3% online discount, unless special terms apply.

1. Select items and add the desired quantity to your basket.
2. Log in or register as a new B2B customer.
3. Check your billing and delivery addresses, as well as the country of delivery.
4. Select your delivery and payment methods.
5. Review your order and submit it.

You will then receive an order confirmation by email.

Yes. You will receive a 3% discount on the value of goods (excluding VAT) for orders placed directly via the online shop, subject to any exceptions or special conditions.

Yes, orders can generally also be placed outside the online shop. Please note that online discounts and discount codes only apply to orders placed directly in the shop.

Volume discounts are displayed directly in the shop for many items. For larger projects, roll-outs, framework agreements or OEM supplies, individual terms can be reviewed.

Yes. For larger quantities, recurring requirements, roll-outs or project-related procurement, you can request a bespoke quotation. Please provide, where possible, the item number, quantity, desired delivery date, country of delivery and any special requirements.

A binding delivery date can be agreed for firm orders up to 6 months in advance. For scheduled orders, please contact order@mag-kabel.de or info@mag-kabel.de.

For online shop orders within Germany, parcel delivery via DHL is generally free of charge. You can find details in the Shipping & Payment Terms.

Within Germany, items in stock are usually dispatched promptly. With DHL parcel delivery, the delivery time within Germany is usually 1–2 working days.

Smaller and medium-sized consignments are usually sent as parcels. Larger, heavy or palletised deliveries may be handled by a freight forwarder. The most suitable shipping method in each individual case depends on the weight, volume, delivery address and type of goods.

There is no fixed minimum order value within the EU. However, for orders with a value of up to €40.00, a small-quantity surcharge of €9.00 applies. For overseas deliveries, a minimum order value of €250.00 net (excluding delivery costs) applies.

This note means that delivery times, shipping methods or availability for deliveries outside Germany may vary depending on the destination country.

• Customers in Germany: Purchase on account is generally possible, subject to verification and approval.
• New customers outside Germany: The first delivery is generally made on a prepayment basis or via PayPal.
• Existing international customers: Depending on the country, credit rating and order history, purchase on account may also be possible following an individual assessment.

Yes, you will receive a proper invoice containing all the necessary details. Where applicable, German VAT will be shown.

The VAT registration number is required to correctly verify and process intra-Community supplies. Please ensure you enter the full number in your customer account before placing your first order.

Yes, you can specify a different delivery address during the ordering process. Before submitting your order, please check the company name, contact person, street, house number, postcode, town and country of delivery carefully to ensure the parcel is delivered correctly.

On the product details page, you can see the current status, the stock level in units and, where applicable, notes such as ‘Available: on request’. The B2B shop displays stock levels in real time.

The item is not currently available from stock as standard or is listed as a special order. We will check remaining stock, alternative items or the possibility of restocking on a case-by-case basis.

Suitable items can be ordered in small quantities for technical testing, sampling or project approvals, provided they are available. For custom-made items or items not regularly stocked, we will assess samples, pre-production runs or alternatives on a case-by-case basis.

For many power cables, data cables and adaptors, we offer bespoke products and OEM assembly. Further information can be found under ‘Bespoke Products for Industry and Trade’.

For roll-outs, bulk orders and recurring orders, it is worth establishing a clear internal specification: the item number, desired length, colour, connector type, packaging and country of use should be specified before placing the order.

1. Determine the correct country-specific plug for the target market
2. Determine the appliance side in accordance with IEC 60320, for example C7, C13, C15 or C19
3. Select the required length and suitable cross-section
4. Check the cable type, operating environment and required certifications

C13 is the classic ‘cold appliance’ plug used for many IT, office and domestic appliances. C15 is designed for higher temperatures. C19 is used for higher-power devices, servers, PDUs and rack environments.

The conductor cross-section – for example, 0.75 mm², 1.0 mm² or 1.5 mm² – affects the permissible current-carrying capacity and suitability for specific applications. AWG is an American unit of measurement for conductors. For international projects, the cross-sectional area, certification, plug type and device connection should always be checked together.

An adapter may be suitable for short-term, temporary solutions. For continuous operation, export, mass-produced devices and professional installations, a suitable country-specific power cable is usually the neater solution.

ENEC can be helpful in B2B procurement, supplier approvals or tenders when independent safety certification based on European standards is required. Whether ENEC, VDE or another certification mark is relevant must always be assessed on a product-by-product basis.

For Switzerland, the appropriate CH version should be used if tenders, company standards or customer requirements explicitly specify Switzerland, CH, Type J or SEV.

Halogen-free power cables, also known as LSZH, are particularly useful where reduced smoke production and lower levels of corrosive fire gases are important in the event of a fire.

USB-C primarily refers to the connector type. Depending on the cable, data rates, charging power, video support and technical specifications can vary significantly.

Yes, often. For monitors, docking stations, fast external SSDs or high charging power, the cable must explicitly support the required functions.

Only if the cable technically supports the respective functions. A USB-C connector alone does not indicate whether high charging power, fast data transfer or video output are possible. For docking stations, monitors and high-speed storage devices, the technical specifications should therefore be checked carefully.

Thunderbolt and USB4 may differ in terms of bandwidth, range of functions, compatibility, video output and charging power. The specific application is important – for example, a docking station, monitor, storage device or charger.

For LAN cables, the category, shielding, length and operating environment are important. For fibre-optic cables, the fibre type, connector type, fibre end face, length and the intended use within the network are key.

We generally produce custom cable assemblies and OEM solutions for medium-sized production runs, for example from around 500 units or a corresponding order value.

• Desired cable type and connector combination
• Length, colour, cross-section and sheath material
• Target market and required approvals
• Planned quantity or annual requirement
• Desired packaging and labelling

Further information can be found on the page ‘Custom-made products for industry and trade’.

Depending on the product and distribution channel, various types of packaging are available, such as bulk, polybags, promotional cartons, DINIC Retail Boxes with Euro holes or blister boxes.

Yes. We support retail customers with solutions for POS, checkout areas, counters, wall displays, gondolas, roll-out displays and promotional areas.

Yes. Real-world examples show how DINIC products can be presented in retail environments in a way that is visible, organised and sales-oriented – for example, at the counter, in the checkout area, on shelves, on hooks or in promotional areas. This is particularly helpful for retail customers who wish to plan their product ranges, displays or upselling strategies in detail.

Bulk packaging is often the best option for OEM, industrial use and direct consumption. A DINIC polybag may be suitable for warehouses, bulk bins or simple stock provision. For counters, checkout areas or fast-moving items, promotional cartons, retail boxes with Euro holes or blister packs are worth considering.

No. As we supply exclusively to businesses within the meaning of Section 14 of the German Civil Code (BGB), customers of mag-kabel.de do not have a statutory right of withdrawal as in the B2C sector.

A return on a goodwill basis without a defect is only possible with prior express authorisation. A restocking fee may apply. Custom-made products and items not held in stock are generally excluded from exchange.

Please contact us with a brief description of the fault, the item number, the quantity and, if possible, photographs of the problem. Send your complaint to order@mag-kabel.de or info@mag-kabel.de.

All key declarations, certificates and compliance statements can be found in one place on our ‘Information, Forms and Declarations’ page.

As a general rule, we cannot sign or separately confirm any external, customer-specific declarations or forms. Instead, we provide standardised declarations and evidence in a transparent manner.

On the “Information, Forms and Declarations” page, business customers will find, in addition to RoHS, REACH and WEEE, further evidence and manufacturer’s declarations, for example regarding TSCA, California Proposition 65, PFAS, ISO 9001 and amfori BSCI.

Product-specific documents are available depending on the product, manufacturer and product group. If you require a specific data sheet, test mark or certificate for a tender, approval or technical documentation, please provide the item number and the intended area of use.

GLN, WEEE registration number, LUCID registration number, VAT registration number, as well as key company and contact details are also summarised on the ‘Information, Forms and Declarations’ page.

MAG focuses primarily on areas where concrete results can be achieved: packaging, logistics, energy consumption and durable products. These include, amongst other things, reducing the use of plastic in retail packaging, utilising paper-based solutions and switching to LED lighting in warehouses and offices.

Durable cables selected on the basis of technical suitability reduce replacement cycles, mispurchases and unnecessary returns. Suitable packaging also helps to better adapt material usage, warehouse handling and product presentation to the actual application.

Specific requirements and supporting documentation may apply to certain product groups and shipments to India. Whether an item is affected depends on the product category, intended use and planned import.

• Vouchers and discount codes can be entered in the shopping basket on mag-kabel.de.
• They can only be redeemed during the specified promotional period.
• The code must be entered before the order is completed. It cannot be applied retrospectively.
• For scheduled orders with a future delivery date, online discount codes cannot be redeemed.

Yes. We provide a product feed updated hourly via HTTP download. This gives you access to key product data such as product code, stock levels, price, description and image URLs.

• Format: CSV / TXT
• Update frequency: hourly
• Access: HTTP download
• Feed URL: MAG-product-list.txt

The product feed is useful if product data, prices, stock levels or image information need to be regularly imported into merchandise management systems, ERP, PIM, internal price lists, marketplaces or partner systems.

The product feed is intended for the structured transfer of product data into your own systems, price lists, retail management systems, PIM or connected partner systems. If data is to be used publicly in online shops, marketplaces or catalogues, its use should be agreed with MAG in advance.