Goodwill Return / Right of Withdrawal


The seller supplies exclusively to entrepreneurs under the meaning of § 14 BGB. This means that the seller does not supply to consumers, but only to those individuals who have placed an order with the seller in the exercise of their commercial or independent professional activity. Every buyer assures that they only place orders with the seller that are exclusively in the exercise of their commercial or independent professional activity and that they, the buyer, therefore approach the seller as an entrepreneur under the meaning of § 14 BGB.

Note: Commercial customers under the meaning of § 14 BGB fundamentally do not have a right of withdrawal.



If we decide to grant a return of the supplied articles on a goodwill basis, meaning without a defect being present, fees will be incurred for this. These fees can be made up of various items, such as costs for storage at the supplier's, a handling fee or other expenses. In this case, a restocking fee of at least 15% of the net goods value will be charged. It is advisable to inquire in advance about the amount of the costs, as they are variable. Furthermore, the return must be expressly approved by us and it is necessary to present the delivery note and/or the invoice. In addition, it is necessary for the articles to be returned in perfect condition and in the original packaging. It should be noted that custom-made products and items that are not regularly in stock are generally excluded from exchange.